Privacy Policy

1. Introduction

365 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transactional messaging platform at getnotifications365.com. 365 provides SMS, Email, and Push notification delivery services to businesses and their customers.

2. Information We Collect

2.1 Information You Provide

When you sign up for our service, we may collect:

• Name and contact information (email address, phone number)
• Company name and business information
• Account credentials
• Payment information (processed by third-party payment processors)
• Messaging channel preferences (SMS, Email, Push)

2.2 Messaging & Notification Data

When you use our transactional messaging platform, we collect data to deliver and track notifications, including:

• Message content, recipients, and delivery status
• Delivery timestamps, latency, and carrier routing data
• Open rates, click-through rates, and bounce data (Email)
• Device tokens and push notification delivery receipts
• Opt-in and opt-out records for SMS communications

2.3 Information Collected Automatically

When you use our platform, we automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location data
• Usage data (pages visited, API calls, dashboard activity)
• Platform performance and error analytics

2.4 Mobile & SMS Information

No mobile information will be shared or sold to third parties for marketing or promotional purposes. SMS opt-in data and consent records are never shared with third parties. We use mobile information solely to deliver transactional notifications you have requested and to maintain compliance with TCPA and carrier regulations. All SMS communications include opt-out instructions (reply STOP to unsubscribe).

3. How We Use Your Information

We use the information we collect to:

• Deliver SMS, Email, and Push notifications on your behalf
• Provide real-time delivery tracking and analytics
• Route messages through optimal carrier paths for maximum deliverability
• Process your account and manage billing
• Send you service-related communications and account updates
• Maintain compliance with TCPA, CAN-SPAM, GDPR, and carrier regulations
• Detect and prevent fraud, abuse, or spam
• Improve platform performance and reliability
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

4.1 Telecommunications Carriers

To deliver SMS messages, we share necessary message data (recipient phone number, message content) with telecommunications carriers and aggregators. This sharing is required to fulfill the transactional messaging service you have requested.

4.2 Service Providers

Third-party vendors who perform services on our behalf, such as cloud hosting, analytics, payment processing, and customer support. These providers are contractually obligated to protect your information and may not use it for their own purposes.

4.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4.4 Legal Requirements

When required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. SMS Compliance & Opt-Out

We are committed to full compliance with the Telephone Consumer Protection Act (TCPA) and carrier guidelines:

• We only send SMS messages to recipients who have provided explicit opt-in consent
• Every SMS includes opt-out instructions — reply STOP to unsubscribe at any time
• Reply HELP for assistance or contact support@getnotifications365.com
• Message and data rates may apply depending on your carrier plan
• Opt-out requests are processed immediately and honored permanently
• We maintain records of all opt-in and opt-out events for compliance purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS 1.3)
• Encryption of sensitive data at rest (AES-256)
• Secure cloud infrastructure with regular security audits
• Role-based access controls and multi-factor authentication
• Regular penetration testing and vulnerability assessments

7. Data Retention

We retain message logs and delivery data for up to 90 days by default to support delivery tracking and compliance audits. Account information is retained while your account is active and for a reasonable period thereafter for legal and business purposes. You may request earlier deletion of your data by contacting us.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Objection: Object to certain processing of your information
• SMS Opt-Out: Reply STOP to any SMS message to unsubscribe immediately

To exercise these rights, please contact us at privacy@getnotifications365.com.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information. We do not sell personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: